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Dec 12, 2017

Dr. Jason Wolf of The Beryl Institute

In this episode, Dr. Britt Berrett welcomes Dr. Jason Wolf of The Beryl Institute to discuss the patient experience, defined by Wolf’s organization as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. Berrett and Wolf  talk about the...


Dec 1, 2017

Dr. Marilyn Moon joins Dr. Britt Berrett in today’s episode. Dr. Moon is an institute fellow at Washington-based American Institutes for Research. She is the former chair at the Maryland Healthcare Commission, where she headed up a pricing transparency project that ultimately became WearTheCost.org. The website...


Nov 14, 2017

Dr. Jim Rickards joins Dr. Britt Berrett for this episode, in which they discuss Rickards’ recently published book, Our Health Plan: Community Governed Healthcare That Works (New York: Morgan James Publishing: 2017). Rickards, a radiologist who earned his medical degree from Indiana University School of Medicine,...


Nov 2, 2017

In the episode this week, Dr. Britt Berrett applies the eight-step change management model found in John P. Kotter’s international best-selling book Leading Change to a healthcare organization.


Oct 17, 2017

This week Dr. Britt Berrett turns hosting duties over to Dr. Keith Thurgood, a Jindal School faculty member. Thurgood interviews Sahar Kuzbari, a graduate student enrolled in the program that he directs, the Executive Master of Science in Healthcare Leadership and Management for Professionals). Thurgood and Kuzbari...