Dec 12, 2017
In this episode, Dr. Britt Berrett welcomes Dr. Jason Wolf of The Beryl Institute to discuss the patient experience, defined by Wolf’s organization as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. Berrett and Wolf talk about the...
Dec 1, 2017
Dr. Marilyn Moon joins Dr. Britt Berrett in today’s episode. Dr. Moon is an institute fellow at Washington-based American Institutes for Research. She is the former chair at the Maryland Healthcare Commission, where she headed up a pricing transparency project that ultimately became WearTheCost.org. The website...